Trados Studio 2019 licenses missing from "Licenses" page

Hi,

I found that both of my SDL Trados Studio 2019 Freelance Plus licenses are not shown on the "Licenses" page after I log into my account, preventing me from activating/deactivating them. While there is a record of my purchase of the two licenses under "Order History", they are nowhere to be found on the Licenses page.

Is there a way for me to retrieve those two licenses and activate/deactivate them?

Thanks in advance!

Steve

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