Trados Studio 2019 licenses missing from "Licenses" page

Question

Hi, 
 I found that both of my SDL Trados Studio 2019 Freelance Plus licenses are not shown on the "Licenses" page after I log into my account, preventing me from activating/deactivating them. While there is a record of my purchase of the two licenses under "Order History", they are nowhere to be found on the Licenses page. 
 Is there a way for me to retrieve those two licenses and activate/deactivate them? 
 Thanks in advance! 
 
 Steve

Sorin Perta · Answer

Hello Taichi Chouli 
 Currently there`s a general issue with the licenses display in the RWS accounts. We are working to restore the services as soon as possible. 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2019 licenses missing from "Licenses" page