Hello Danielle Brien 

In order to have the 2022 license available in your SDL account you need to upgrade the license from 2021 to 2022 following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975

Thank you,
Sorin

Same here, I bought the upgrade when it was launched.

I deactivated the licence for 2021 and I don't have the option to upgrade to 2022. The knowledge base does not solve this and there isn't the option to open a ticked unless you pay for the support, which I don't need. In the past, there was the option to open a ticket for licenses, but this is not the case anymore.

Has anyone managed to contact them about this?

Thanks

Hi Ana Iaria 

Please open a new thread for this. I will check your account and if necessary I will log a Support ticket for you.

Thank you,

Sorin

Hi Ana Iaria 

Please open a new thread for this. I will check your account and if necessary I will log a Support ticket for you.

Thank you,

Sorin