Good Morning
I bought an upgrade from Studio 2021 Freelance Plus to Studio 2022 Freelance Plus in April 2022. I have downloaded Studio 2022, but there is no licence code in my account. What went wrong?
Thank you for your help.
Kind regards,
Marthe
In order to have the 2022 license in your RWS account you need to process the upgrade from 2021 to 2022 from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975
For Freelance licenses like your it is not necessary to deactivate the current version before processing the upgrade.
Thank you,
Sorin
My case, I bought the upgrade, but I don't have the code,
One of the CX team will contact you and help you with this problem. You would get better and faster support by creating a new thread because then we can automatically convert it to a support case. However, look out for the email.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks, Paul, you are always at hand do help ;-)
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