Hi Dick van Spronsen 

Can you please log in into your RWS as there would be needed to process the upgrade 

1. Log in into your SDL account 

2. Click on Products&Plans - Licenses 

3. Click on the blue ribbon that holds the message 'You have 1 upgrade available'

4. On the page that appears, click on Upgrade button again 

5. Once all done, return to licenses tab where the 2022 license code will appear. 

   Hope this helps . Best regards, Loredana

I have that problem too, but the 2022 license code does NOT appear.

Hello arnaud briand 

If you follow the steps that Ana-Loredana mentioned above the license should appear. In case you have any error message when following those steps please send a screenshot. Also make sure you`re logged with the correct email address (the one with @yahoo.fr)

1. Log in into your SDL account 

2. Click on Products&Plans - Licenses 

3. Click on the blue ribbon that holds the message 'You have 1 upgrade available'

4. On the page that appears, click on Upgrade button again 

5. Once all done, return to licenses tab where the 2022 license code will appear. 

Thank you,

Sorin

steps 1 to 5 done, but nothing happens, no license shown for my new product

PLEASE HELP

Hello arnaud briand 

Please edit your post delete the screenshot as this is a public forum. In the screenshot you sent you`re only at step 2. You need to click on "Vos mises a niveau" > wait for the page to load and click on "mise à niveau" > wait for the page to load and click on "Processus de mise à niveau" and when the process is finished you can return to the licenses page and see the license for 2022. If it doesn`t work open a new thread so I can log a Support case for you.

Thank you,

Sorin

Sorin Perta said:

Please edit your post delete the screenshot as this is a public forum.

I removed it.

Sorin Perta said:

Please edit your post delete the screenshot as this is a public forum.

I removed it.