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Unable to deactivate one of my licenses

Hello,

I tried to deactivate my oldest licence, which I don't use, but I get an error message saying to raise a ticket. I received an email message with a deactivation certificate, and copied/pasted it in the space provided on my RWS account, but it doesn't work.

I really need to reactivate this licence on a new computer, what can I do?

Thank you very much for your help!

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