I tried sevral time to deactivate my licxense off line but fauild everytime with a message:
オフライン非アクティブ化でエラーが発生しました。問題が繰り返し発生する場合は、サポート依頼を記録してください。
could you please help me to deactivare my license?

I tried sevral time to deactivate my licxense off line but fauild everytime with a message:
オフライン非アクティブ化でエラーが発生しました。問題が繰り返し発生する場合は、サポート依頼を記録してください。
could you please help me to deactivare my license?

KENTARO NAKAJIMA We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00699555 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
KENTARO NAKAJIMA We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00699555 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub