Problems with Studio 2022

Question

Dear all, 
 
 we have recently updated our Studio to the 2022 version. However, since we have installed this new version, our computer doesn't recognize Studio as the default app to open xliff files, project, return packages and TMs. I have tried to manually select Studio as the app to open these documents, but it doesn't work: if I try to click on any of these documents, it only opens a new Trados window. 
 
 Morever, since the update, we can't open the DeepL plug-in. We have tried following the process described here 
 https://community.rws.com/product-groups/trados-portfolio/rws-appstore/w/wiki/6403/private-appstore 
 but it didn't help. 
 
 I would be very thankful if you could help us with this issue. 
 
 Thank you, 
 Elena Vicale

Paul · Answer

Claudia Costaro We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00699755 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

Problems with Studio 2022