Can't activate Trados on my laptop having done so on my desktop

Question

My IT support guy deleted everything from both my computers and started again. I had Trados Studio 2021 Freelance Plus on both computers. I have now reinstalled the software on both computers, reset the licence and activated it on my desktop, but I can't activate it on my laptop. I get the following message: "Could not activate this license. No licenses are currently available for the specified activation code." 
 Could someone tell me where I am going wrong please?

Sorin Perta · Answer

Michael Lynch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700285 .

Trados Portfolio > 2. Licensing and Installation

Can't activate Trados on my laptop having done so on my desktop