"no licenses are available for the specified activation code"

Question

I keep getting this error message: no licenses are available for the specified activation code.
I tried to reset the license online but it also didn't work (there was an error it said). Could you please fix it asap? Thanks so much!!

Sorin Perta · Answer

Soheon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700598 .

Trados Portfolio > 2. Licensing and Installation

"no licenses are available for the specified activation code"