I keep getting this error message: no licenses are available for the specified activation code.
I tried to reset the license online but it also didn't work (there was an error it said). Could you please fix it asap? Thanks so much!!

I keep getting this error message: no licenses are available for the specified activation code.
I tried to reset the license online but it also didn't work (there was an error it said). Could you please fix it asap? Thanks so much!!

Soheon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700598 .
Soheon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700598 .