Deactivation of one PC that is broken

Question

I've got SDL Trados Studio 2017 Freelance Plus installed in 2 PCs. One of them got a problem and I forgot to deactivate the license. Therefore my license has been lost (one of them) because I didn't deactivate it. So I will have to reinstall Trados again but I don't know how to activate it now in the second computer. How can I proceed?

Sorin Perta · Answer

Hello Luisa de Tord 
 One of your licenses is still available for activation so Studio can be activated when you decide to reinstall it. If needed you can try to reset your license as described in this article: 
 try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Note: For Freelance Plus licenses both activations need to be In use to be able to reset it. 
 Thank you, Sorin

Sorin Perta · Answer

Hello Luisa de Tord 
 As I said in my previous reply you need to have both licenses "In use" in order to have this option. This means you need to activate the second license and then this option will be available. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Luisa de Tord We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00700896 .

Trados Portfolio > 2. Licensing and Installation

Deactivation of one PC that is broken