Failing to deactivate my of SDL Trados Studio 2019 License

Question

Dear Sir/Madam, 
 
 Greetings from Maputo! I have upgraded my SDL Trados Studio 2019 Freelance Plus to Trados Studio 2022 and it shows on my RWS Account that my license has already been upgraded. However, I am failing to deactivate my account so that I can install Trados Studio 2022. I have downloaded the Trial Version of Trados Studio 2022 in order to activate it, and when I try to deactivate my SDL Trados Studio 2019 license, I receive the following message: 
 
 &ldquo;Deactivation failed. Login for this product key has been restricted. Contact the system administrator for assistance.&rdquo; 
 
 Thanks in advance for your assistance. 
 
 With best regards, 
 
 Jorge

Oana Nagy · Answer

Jorge Uamusse We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00701639 .

Oana Nagy | QA Engineer | RWS Group

Trados Portfolio > 2. Licensing and Installation

Failing to deactivate my of SDL Trados Studio 2019 License