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Could you help me deactivate my licence in Trados Studio 2019?

I have been having issues with my Trados Studio 2019 since yesterday. At one point, I tried reseting the licence I use through my SDL Account, but though it is said to be available in my account, it is still activated within Trados Studio, and when I try to deactivate it, this message appears: "Unable to deactivate - revocation is either complete or revocation proof is already uploaded."

Could you help me?

Thank you

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