And of course no way to "renew" (as I really don't have time to sit here and wait for it to be solved, and of course I have this TM in the Cloud instead of Local. Stupid me for trusting Trados with that.
Richard Jacobs We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00703712 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Richard Jacobs We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00703712 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
lol, no freelancer can afford such a support contract and 48 hours is valuable time for any freelancer. To solve something that is entirely not the client's fault. Ridiculous.
Well… it depends. If you think that a support contract also includes free upgrades that most freelancers would pay for anyway it’s not such a bad deal. Anyway, I’m sure the team will sort you out.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
How much would that be for a freelancer? Because I can't find any pricing anymore on your site. Last time I checked (years ago) I found it to be way too expensive, but that might have changed over the years.
You can check this yourself if you go to the support tab in your account. If you don't have 2022 already you will probably need to click the request a quote link, but if you have it 2022 then the price should be displayed.
If you're purchasing for the first time, using the online purchase in the Trados Store, then when you place an order and go all the way to the checkout you'll see the cost before you actually purchase.
It'll be around 19% of the licence price which is on a par with an upgrade cost between major versions when you consider these things... and in my opinion preferable:
I know many people say they don't need all this because they know their way around a computer and their software. But I would pay it, and I do for other software applications I use regularly at home. The assurance of always getting help when needed, and always getting the latest upgrades is a no-brainer for me.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yeah didn't know free upgrades were a part of that, it makes a lot more compelling really. Might consider it now because often I can't afford to lose time, there's always a deadline coming up.
Richard Jacobs
In fact, a maintenance and support contract is especially attractive for freelancers, even more than for companies because the fee is calculated as a percentage (20 %) of the official price of the software. And for freelance license this amounts to less than 200 euros a year. Considering that this gives you free version updates and access to support, I believe that it is quite interesting. If you can avoid to lose a day of work when you have a problem, the 200 euros have already been amortized
Translate
