I have previously forgot to deactivate the old licence for Studio 2019 and now I have bought a new one for Trados Studio Freelance 2022, but I cannot activate it. Can you please help me so I can get back to work? Thanks a lot!

I have previously forgot to deactivate the old licence for Studio 2019 and now I have bought a new one for Trados Studio Freelance 2022, but I cannot activate it. Can you please help me so I can get back to work? Thanks a lot!

Veronika Lekešová We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00703915 .
Veronika Lekešová We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00703915 .
Thanks a lot, I really appreciate it. V.