Please help me activate a new licence

Question

I have previously forgot to deactivate the old licence for Studio 2019 and now I have bought a new one for Trados Studio Freelance 2022, but I cannot activate it. Can you please help me so I can get back to work? Thanks a lot!

Sorin Perta · Answer

Hello Veronika Lekešová 
 Can you please provide more details about the issue you`re encountering? What happens when trying to activate your license? 
 If you have any error messages please send a screenshot. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Veronika Lekešová We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00703915 .

Trados Portfolio > 2. Licensing and Installation

Please help me activate a new licence