Hello,
I have an SDL Trados Studio 2019 Professional licence which I would like to reset, but it's not visible in my RWS account. Would it be possible for you to reset it remotely?
Hello Piotr Kolasa
There are 4 accounts linked to your email address. Are you sure you`re looking in the right account? Two of these accounts have 2019 licenses.
Thank you,
Sorin
Yes, unfortunately the licence is not visible in any account. It was purchased from a company that no longer exists therefore I cannot directly contact them on this issue. If needed, I could provide with the licence number in a private message/e-mail.
Thank you
Hello again Sorin Perta ,
would it be possible for you to help me with that?
Thank you
Piotr Kolasa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00704839 .
Paul Filkin | RWS
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