Problem with Server connection with Trados 2022

Question

Good day, 
 
 I&rsquo;m experiencing difficulties to connect to Trados 2022 to my server license. The problem is specific to me, the other person in my team can connect to the VPN. 
 
 I migrated my two 2021 licenses to 2022 on my server (a computer in my home accessible through VPN). We are a few person connecting based on the projects to the server to use one license. 
 
 Everything works well if I&rsquo;m home, connected through the WIFI network accessing the laptop. 
 
 Problem starts if I try to connect through the VPN. First time I got the following error:

This turned out to be &ldquo;simple&rdquo; as I never disconnected manually the license to the server before, it worked well, when I was changing location, the window opened to tell me to select the server and I would connect it. 
 
 Manually disconnecting from home allowed me to start Trados 2022 at the office. But now, trying to connect to my License Server gave me this error message (translation is: An error occurred when requesting the license, click on retry&rdquo;. It does not connect, and I tried to reboot, it doesn&rsquo;t solved the problem. I&rsquo;m connected to my VPN. I was using this process for the past 2 years with 2021.

Help!

Sorin Perta · Accepted Answer

Hello Jean-Philippe Croteau 
 In you case, the issue was resolved following the below steps (hopefully it will help other customers if they have the same issue): 
 1. Close Studio 
 2. Opened the Registry Editor (type regedit in the Windows search bar and hit Enter). 
 3. Go to the following location in the registries: 
 - for Studio 2022: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Trados\Studio17License 
 - for Studio 2021: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Trados\Studio16License 
 4. Double click on the ServerName entry > type the IP of your license server and click OK. 
 5. Open Studio and see if it works 
 Thank you, 
 Sorin

Sorin Perta · Answer

Jean-Philippe Croteau We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00704948 .

Sorin Perta · Answer

Hello Jean-Philippe Croteau 
 Try to open the Registry Editor as administrator and edit the ServerName registry. This should make the change permanent. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Problem with Server connection with Trados 2022

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