Jean-Philippe Croteau We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00704948 .

Thank you! Can't wait to discuss with someone, as the problem evolved again! I cannot connect, even when I'm home. I get the same error message :-(

Hello Jean-Philippe Croteau 

In you case, the issue was resolved following the below steps (hopefully it will help other customers if they have the same issue):

1. Close Studio

2. Opened the Registry Editor (type regedit in the Windows search bar and hit Enter). 

3. Go to the following location in the registries: 

- for Studio 2022: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Trados\Studio17License

- for Studio 2021: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Trados\Studio16License

4. Double click on the ServerName entry > type the IP of your license server and click OK.

5. Open Studio and see if it works

Thank you,

Sorin

Thank you again for the support Sorin this morning! You're the best! Quick and efficient!

Hello Sorin, Any chance we can have the Registry setting "permanent". I need to update it every time I connect. Not that it takes long, but it was not doing this with 2021.

Let me know if you can

Thanks

JP

Hello Jean-Philippe Croteau 

Try to open the Registry Editor as administrator and edit the ServerName registry. This should make the change permanent.

Thank you,

Sorin

Hello Jean-Philippe Croteau 

Try to open the Registry Editor as administrator and edit the ServerName registry. This should make the change permanent.

Thank you,

Sorin