Please, unfortunately my notebook needed to be formatted and I was not able to deactivate the license earlier.
In the link (https://oos.sdl.com/asp/products/500-100.aspx?aspxerrorpath=/asp/products/ssl/account/mylicenses/forcereturn.aspx) an error occurred.
Could you deactivate the license so I can activate it on another notebook?
Thanks.
Tatiana Carvalho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00705097 .
Tatiana Carvalho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00705097 .
Sorin Perta, THANK YOU!! Now my Trados is ok!!
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