Upgrade to Trados 2022

Question

I have bought the upgrade, received the confirmation that my orders has been processed. I see the upgrade in my account, but when I click on upgrading, the system seems to be doing something, but then simply returns to the same screen. Somehow I have managed to install Trados 2022 (I also have 2019 and 2021 running with valid licences), but Studio 2022 now requests an activation code which I do not have (and have not received). 
 ???? I would like to get what I have paid for... 
 Thanks for any advice.

Sorin Perta · Answer

Cornelia Baltensperger We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00705055 .

Trados Portfolio > 2. Licensing and Installation

Upgrade to Trados 2022