Hello Mona Akabawy 

Can you please provide more details about the issue you`re encountering? If you have any error messages when trying to install Studio or when activating it please send a scerenshot.

Thank you,

Sorin

Hi Sorin,

I purchased this Trados 2019 version but now I cant even login. The messeage appearing Lisence expired although I have a perpetual Lisence ( activate). Could you let me know please how to send a screenshot? Can I have a mobile phone number to have a direct chatting?

I can not even maximize the main page of the software.

Mona Akabawy We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706398 .

My problem was finally resolved. Thank you!

My problem was finally resolved. Thank you!

My problem was finally resolved. Thank you!

My problem was finally resolved. Thank you!

My problem was finally resolved. Thank you!