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Hi All, 
 Please, I need a helper to follow my installation and activating my licence step by step. I've tried many times to login but I couldnt. 
 Thank you!

Sorin Perta · Accepted Answer

Hello Mona Akabawy 
 Can you please provide more details about the issue you`re encountering? If you have any error messages when trying to install Studio or when activating it please send a scerenshot. 
 Thank you, 
 Sorin

Mona Akabawy · Answer

Hi Sorin, 
 I purchased this Trados 2019 version but now I cant even login. The messeage appearing Lisence expired although I have a perpetual Lisence ( activate). Could you let me know please how to send a screenshot? Can I have a mobile phone number to have a direct chatting? 
 I can not even maximize the main page of the software.

Sorin Perta · Answer

Mona Akabawy We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00706398 .

Trados Portfolio > 2. Licensing and Installation

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