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cannot deactive license offline

Dear all,

I had to re-install Parallels on my Mac so now I have to install my Trados Studio again. My license still shows as in use, so I tried to desactivate it offline.

However, I receive this error: An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.

Could you pleas help?

Thanks in advance!

Elisa

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