I can't deactivate my license

Question

My computer crashed and I'm now unable to deactivate my license in Trados and reactivate it on the new computer. I tried to deactivate it offline as well as reset it in my SDL account but that didn't work. Please help.

Oana Nagy · Answer

Yevgeniya Druzhinina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707382 .

Oana Nagy | QA Engineer | RWS Group

Trados Portfolio > 2. Licensing and Installation

I can't deactivate my license