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My computer crashed and I'm now unable to deactivate my license in Trados and reactivate it on the new computer. I tried to deactivate it offline as well as reset it in my SDL account but that didn't work. Please help.
RWS Community
My computer crashed and I'm now unable to deactivate my license in Trados and reactivate it on the new computer. I tried to deactivate it offline as well as reset it in my SDL account but that didn't work. Please help.
Yevgeniya Druzhinina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707382 .
Oana Nagy | QA Engineer | RWS Group
Yevgeniya Druzhinina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707382 .
Oana Nagy | QA Engineer | RWS Group