Error message when trying to deactivate

Question

Hi, I am trying to deactivate Trados on my old laptop so I can use it on my new laptop. I got an error message -" login for this product has been restricted". What should I do. Thanks!

Oana Nagy · Answer

joan macdonald We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00708635 .

Oana Nagy | QA Engineer | RWS Group

Trados Portfolio > 2. Licensing and Installation

Error message when trying to deactivate