Hello,
I have bought Trados 2022 today but forgot to deactivate Trados 2017 before upgrading, so I can't activate Trados 2022 or deactivate Trados 2017 (I got an error on both sides).
Offline deactivation in my SDL account doesn't work too.
I am not sure what to do and would really use your help 
Thanks a lot!
Cecile VITAL
CECILE VITAL We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00710116 .
CECILE VITAL We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00710116 .
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