Hello Pasquale Russo ,

Please try to follow the steps on the article below:

https://gateway.sdl.com/articles/SolutionArticles/000001616?articleNam

Best regards,

Ana-Maria Matefi

Hello Ana-Maria,

Thanks for your help but this solution does not work. When I click on the link Reset Licence, I get an error message. I'd also like to point out that the RWS Technical Support send me a ticket to perform the disactivation. And it did not work. I am deeply, deeply unsatisfied. And stuck with my new laptop, on which I need to install my second Trados licence, currently on my old laptop, without nay solution to desactivate it.

Again, what should I do? Forget Trados and move over?

Best regards

Hello Pasquale Russo 

I noticed that your license has been reset through support case 00712862. Please let me know if further assistance is needed with this.

Thank you,

Sorin

As you said! Problem solved by Divine Intervention :-)