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I am unable to deactivate my Studio 2019 so that I can activate my Studio 2022
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[edited by: Trados AI at 1:38 PM (GMT 0) on 4 Mar 2024]
RWS Community
I am unable to deactivate my Studio 2019 so that I can activate my Studio 2022
Hello Kaela Kasulwe Cyprian Kyalu
Your 2019 license is already available for upgrade in your RWS account. You can keep Studio 2019 activated as well, don`t need to deactivate it.
Thank you,
Sorin
Hello Kaela Kasulwe Cyprian Kyalu ,
We will be pleased to help you with this problem, so have logged a support case on your behalf. We do prioritize customers who have a support contract, so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00714844.
Ana-Maria Matefi | RWS Group
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