Deactivation of Studio 2019

Question

I am unable to deactivate my Studio 2019 so that I can activate my Studio 2022

Sorin Perta · Answer

Hello Kaela Kasulwe Cyprian Kyalu 
 Your 2019 license is already available for upgrade in your RWS account. You can keep Studio 2019 activated as well, don`t need to deactivate it. 
 Thank you, 
 Sorin

Ana-Maria Matefi · Answer

Hello Kaela Kasulwe Cyprian Kyalu , 
 We will be pleased to help you with this problem, so have logged a support case on your behalf. We do prioritize customers who have a support contract, so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00714844.

Trados Portfolio > 2. Licensing and Installation

Deactivation of Studio 2019