I bought a Trados Studio Freelance L1 - 12 month subscription. Unable to activate my subscription. I have an assistance number and product order number. Please, help.

Question

Please help with the activation or clould login. It says my subscription has expired. It sends me to my account, but nothing happens.

Sorin Perta · Answer

Hello Gonzalo Pradera 
 You purchased a Trados Studio subscription not a perpetual license so you don`t have an activation code. The subscription can be activated following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952 
 If it still doesn`t work please send a screenshot with the error message. 
 Thank you, Sorin

Sorin Perta · Answer

Gonzalo Pradera We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00716604 .

Trados Portfolio > 2. Licensing and Installation

I bought a Trados Studio Freelance L1 - 12 month subscription. Unable to activate my subscription. I have an assistance number and product order number. Please, help.