Hello Andrea Blechová 

I noticed that this was resolved on the live chat. Can you confirm if everything is ok?

Thank you,

Sorin

Dear Sorin,

Yes, we contacted online support and the license was reset, but still we cannot activate it on our new device, it still says activation failed.

Could you please help?

Kind regards,

Andrea

Hello Andrea Blechová 

What happens when trying to activate the license? If you have any error message please send a screenshot.

Thank you,

Sorin

Dear Sorin,

Yes, of course, I sent you an e-mail.

Kind regards,

Andrea

Dear Sorin, 

How can we share a screenshot with you?

Kindest regards,

Andrea

Hello Andrea Blechová 

You can use Snipping Tool to take a screenshot of the error message and then right click on the screenshot > Copy > Paste it in your reply.

Thank you,

Sorin

Dear Sorin,

Copy/Paste does not work for me ... and I cannot add any enclosures .... basically the error message says: Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. The request was aborted: Could not create SSL/TLS secure channel.

Hello Andrea Blechová 

Try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784

Thank you,

Sorin

Dear Sorin,

We followed your instructions on offline activation ... and it was successful. Thank you for your time and help!

Have a great day!

Kindest regards,

Andrea

Dear Sorin,

We followed your instructions on offline activation ... and it was successful. Thank you for your time and help!

Have a great day!

Kindest regards,

Andrea