Hello, I have purchased a 1-year subscription to Trados Studio 2022 (for Freelancers) but I have not received any link/email for activating the product.
I have an urgent job to complete and I can not use the software.
I need assistance please.
Hi Theresa Scheid ,
If you're on a Freelance subscription, the only way to activate it is through Subscription tab in the activation window, so no need for a licence.
Please see a step-by-step activation here:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952
Hope it's useful!
Regards,
Oana
Oana Nagy | QA Engineer | RWS Group
Hi Theresa Scheid ,
If you're on a Freelance subscription, the only way to activate it is through Subscription tab in the activation window, so no need for a licence.
Please see a step-by-step activation here:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039952
Hope it's useful!
Regards,
Oana
Oana Nagy | QA Engineer | RWS Group
Hi Oana,
Hi Theresa Scheid ,
Sorry to hear this. I have raised an internal request for your situation, and the teams will soon clarify and solve it.
For your reference, the ticket no. is - Case number: 00719960
Thank you,
Oana
Oana Nagy | QA Engineer | RWS Group
I trust everything is working for you, now?
Thank you,
Oana Nagy | QA Engineer | RWS Group
YES!!
It is working now :-) I feel so relieved! Thank you so much, Oana, for your precious help!!
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