I am unable to add DeepL Plug-in. I am getting the error: "Download failed for DeepL Translation Provider. Make sure you are signed in to Language Cloud". Could you please support in this regard?

Question

Unable to add DeepL Plug-in. I am getting the error: "Download failed for Deepl Translation Provider. Make sure you are signed in to Language Cloud". Could you please support in this regard?

Lydia Simplicio · Answer

Geetanjali Phadnis You need to log into Language Cloud in order to download apps. Looking at the top right of the Studio UI, are you logged in?

If not, you can request for a password reset 
 
 However, you can also access the apps directly online: https://appstore.rws.com/ 
 Please let me know if you dont manage, so I can continue to support you 
 Lyds

Paul · Answer

Geetanjali Phadnis 
 Isn't this suggesting where you problem may lie?

It looks as though you are using a trial account 
 the trial seems to have expired 
 
 I suggest you refer back to your account manager and if the trial needs extending you can work that out with them. 
 fyi: Corina Ballweg Michele Tedesco

Trados Portfolio > 2. Licensing and Installation

I am unable to add DeepL Plug-in. I am getting the error: "Download failed for DeepL Translation Provider. Make sure you are signed in to Language Cloud". Could you please support in this regard?