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Instructions for deactivating and resetting Studio 2019 licences after 31 December 2022

Nicholas Spalding

Dear team,

I was wondering if you could help me with the following.

I recently received an email from RWS announcing that Trados Studio 2019 and MultiTerm 2019 will be 'end-of-life' on 31 December 2022.

I am not currently planning to upgrade to 2022, but might do if I experience serious problems next year.

But right now, my main concern is the following. I have one Trados Studio 2019 licence which allows me to put Studio on two machines. Recently you helped me to reset my licence and activate it on the two machines in front of me, as one of the activations was on a computer at my parents' place in Ireland which I am not using at the moment.

I needed your help because I wasn't able to deactivate the licence on that machine myself.

I am really hoping this problem won't come up again in the future, but if it does, I would like to know from you if I should be able to fix it myself without RWS support.

I mean, either deactivate or reset the licence myself, and then activate it again on the two machines of my choice.

I always thought it was possible to deactivate Studio on one machine and put it on another machine without actually deactivating the licence, but last time I wasn't able to do that. In the end, I think you reset the licence and I had to activate it on both the computers in front of me.

I was wondering if you think the instructions in your email below will be sufficient for solving my own problems myself after 31 December 2022.

Perhaps you have new instructions which are even clearer for people like me who need to switch licences between machines every now and again?

I think you mentioned that the reset is only possible once or twice a year?

Please send me any very clear additional instructions or links you might have regarding this issue which I can use after 31 December 2022.

I will be very grateful.

Regards,

Nicholas Spalding,

Amsterdam

---------------------------------------------------------------

On 11/4/2022 1:15 PM, SDL Support wrote:

Dear Nicholas Spalding,


Thank you for contacting RWS Support via Chat.


I have reset your license but, before you can activate the seat on your old device, please perform the following steps: 

Go to this KB article and follow the steps that apply to your computer: 


Then: 

(Make sure that Studio is closed while performing these changes) 

* Go this path: <C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data>
* Rename the Studio.lic file (ex. old_Studio.lic) 
* Start Studio using the "Run as Administrator"option (right-click on the Studio icon and select Run as Admin).

Your case will be left open for 24hrs. Please reply to this email if you still have questions.

Kind regards,

Sebastiana Patrascu
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    Nicholas Spalding said:
    I always thought it was possible to deactivate Studio on one machine and put it on another machine without actually deactivating the licence

    This has never been possible and if this is what you are doing it's exactly why you need to reset it.  If you purchased a single user licence, as opposed to the Plus version, then you should ALWAYS deactivate the licence on one computer BEFORE attempting to activate it on the other.

    This KB should help with that:

    https://gateway.sdl.com/CommunityKnowledge?articleName=000001397

    Nicholas Spalding said:
    I needed your help because I wasn't able to deactivate the licence on that machine myself.

    If this is because you followed the processes you mention above in not deactivating then any tolreance we allow for mistakes would soon be used up and you'd need a reset.  You can reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019 and 2021.

    Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

    If you get stuck then you come into this very forum and ask for help... unless you have a support contract.  In this forum we always arrange assistance for licensing and installation issues.

    Nicholas Spalding said:
    I was wondering if you think the instructions in your email below will be sufficient for solving my own problems myself after 31 December 2022.

    The reason the 31 December is relevant is because that's the end of support date for the product which means that we will no longer fix any bugs in this version of the software or provide support for problems you may have other than licensing and installation.  Technically we don't have to support licensing and installation for this version either, but since we use the same licensing mechanism for 2019 as we do for the current versions we are happy to help where we can.

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Hello Paul,

    You've mentioned the Self Service option - is it applicable to Freelance versions or just to PRO versions? I cannot see anything like Self Service option in my account...?

    Thanks very much!

    Best regards

    Lubomir
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