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The license I own for Trados Freelance Studio 2017 will not activate.

Anna Morvern

I have an urgent request for help, it is identical to the one posted below (but there was no answer to that question below, only that a Support Case had been logged). Can you please help: "I cannot activate my licence. After installing Trados studio on my computer, I get the following message when I try to activate:
"Could not connect to the activation server. An error occurred while sending the request".
I got the activation code from my account. I copied and pasted it." What has happened to SDL Trados? The layout for this new Support section and website seems poor in comparison to how it used to be?
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    Anna Morvern said:
    there was no answer to that question below, only that a Support Case had been logged

    Where?  You have only made one post and it's this one?  If you mean there was case logged for another user then if the user or the support team don't comeback and explain what the solution was, and I truly wish they would, then all we know is a case was logged and their problem solved!

    Anna Morvern said:
    The layout for this new Support section and website seems poor in comparison to how it used to be?

    How did it used to be?  We've used these forums to initiate support for licensing and installation for a long time now and it's working far better than the previous solutions.  If you have a support contract then you will indeed have a different experience, but if you do then you should be using https://gateway.sdl.com/ to log into your support account and ask for help there.

    Anyway... I'll log a case on your behalf.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

      

    Anna Morvern said:
    there was no answer to that question below, only that a Support Case had been logged

    Where?  You have only made one post and it's this one?  If you mean there was case logged for another user then if the user or the support team don't comeback and explain what the solution was, and I truly wish they would, then all we know is a case was logged and their problem solved!

    Anna Morvern said:
    The layout for this new Support section and website seems poor in comparison to how it used to be?

    How did it used to be?  We've used these forums to initiate support for licensing and installation for a long time now and it's working far better than the previous solutions.  If you have a support contract then you will indeed have a different experience, but if you do then you should be using https://gateway.sdl.com/ to log into your support account and ask for help there.

    Anyway... I'll log a case on your behalf.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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