Anna Morvern 

Anna Morvern said:

there was no answer to that question below, only that a Support Case had been logged

Where?  You have only made one post and it's this one?  If you mean there was case logged for another user then if the user or the support team don't comeback and explain what the solution was, and I truly wish they would, then all we know is a case was logged and their problem solved!

Anna Morvern said:

The layout for this new Support section and website seems poor in comparison to how it used to be?

How did it used to be?  We've used these forums to initiate support for licensing and installation for a long time now and it's working far better than the previous solutions.  If you have a support contract then you will indeed have a different experience, but if you do then you should be using https://gateway.sdl.com/ to log into your support account and ask for help there.

Anyway... I'll log a case on your behalf.

Anna Morvern We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00723043 .