The license I own for Trados Freelance Studio 2017 will not activate.

I have an urgent request for help, it is identical to the one posted below (but there was no answer to that question below, only that a Support Case had been logged). Can you please help: "I cannot activate my licence. After installing Trados studio on my computer, I get the following message when I try to activate:
"Could not connect to the activation server. An error occurred while sending the request".
I got the activation code from my account. I copied and pasted it." What has happened to SDL Trados? The layout for this new Support section and website seems poor in comparison to how it used to be?

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