Hello, my computer is dead and I need deactivate / reactivate my licence ?
How to contact the Trados support team ? Can't deactivate my licence neither ON- nor OFF-line...
Nothing is working and I can't find any email adress or phone number to reach the Customer Support...
Thank you, BR Corinne
Corinne Wininger If you don't have a support contract you cannot contact the Trados Support team at all, you can only create a case in this forum and if the issue is related to licensing or installation we will contact the team on your behalf. So we have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00727672 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Corinne Wininger If you don't have a support contract you cannot contact the Trados Support team at all, you can only create a case in this forum and if the issue is related to licensing or installation we will contact the team on your behalf. So we have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00727672 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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