My online and off-line activation fails

Question

Both of my online and off-line acivation failed. However, after those attemt, my RWS account shows my licence is used. 
 I found a support link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040006 . 
 Should I try this? If so, should I reset my licence beforehand? 
 I attatch my error screen shot here.

Sorin Perta · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf: 00728939. We do prioritize customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community.

Trados Portfolio > 2. Licensing and Installation

My online and off-line activation fails