Laura Meissner We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00729232 .

Hello, my old computer is back from repairs and I have the same problem, I cannot deactivate the SDL Trados license by myself. Could you please help once again regarding this problem? Thank you very much in advance and have a nice day!