I have SDL Trados Studio 2019 version.
I finished the deactivation procedure for SDL Trados Studio in offline and got the deactivation certificate.
To inform the deactivation, I pasted the deactivation certificate to the relevant box (Deactivate Certificate box) and clicked the Confirm Offline Deactivation button.
However, the process is stuck this state.
How can I complete the deactivation procedure in offline.
I have to start my translation work, right now.
Please I need your help.
jaehyeon hwang We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00729946 .
Paul Filkin | RWS
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