Brenna Mariolina 

In your account you have a licence available, so this is why you cannot deactivate it online.  Have you tried simply using your activation code to licence it?  You have a Plus licence so that means you have two activations available to you.  Currently you actually have this:

So according to your account you have not activated this product at all yet and you have two licences available to you.  What happens when you try to use one?

I do not know what happened.. I will try to activate and let you know.

Do you suggest me buying the support ?

mari

Brenna Mariolina 

Brenna Mariolina said:

Do you suggest me buying the support ?

If you think this will be the solution to getting help with your licensing problem then no.  Once you confirm whether attempting to use the activation code works or not I'll simply create a case with support for you... if needed.

If you think this will be a sensible step to take to take because of the following:

• free upgrades to each version of Studio
• a guaranteed response to any question you have
• 1-hour response time to critical requests (such as problems when you have an urgent deadline!)
• access to support telephone numbers to discuss your case
• ticketing system you can log into at any time (very useful when some things might have required development and take a little longer to resolve, or you just want to check back through previous issues)
• local region support based on your preference (APAC, EMEA, NASA)
• escalation process if things are not being handled as you’d wish

Then certainly, I do think you should.  But do it for the right reasons!

Brenna Mariolina 

Brenna Mariolina said:

Do you suggest me buying the support ?

If you think this will be the solution to getting help with your licensing problem then no.  Once you confirm whether attempting to use the activation code works or not I'll simply create a case with support for you... if needed.

If you think this will be a sensible step to take to take because of the following:

• free upgrades to each version of Studio
• a guaranteed response to any question you have
• 1-hour response time to critical requests (such as problems when you have an urgent deadline!)
• access to support telephone numbers to discuss your case
• ticketing system you can log into at any time (very useful when some things might have required development and take a little longer to resolve, or you just want to check back through previous issues)
• local region support based on your preference (APAC, EMEA, NASA)
• escalation process if things are not being handled as you’d wish

Then certainly, I do think you should.  But do it for the right reasons!