Bettina Hein 

Are you trying to use a project template from S2019? This might be the culprit.

Thank you for your quick reply, Jerzy!

Yes, I have tried both project templates from S2022 and from S2019... :-/

Bettina Hein 

This is strange. Unfortunately I cannot remember my solution from the time this happened to me. So I'd try with the usual approach (restarting Studio after each step):

• From the View menu reset window layout
• From File -> Setup -> User profiles reset your user profile
• In the same place chose a different default user profile
• Reset Studio as per article 1414 from the gateway: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

If all this does not help, we'll need to call RWS to solve the problem, unfortunately.

Thanks!

Hmmm, resetting the user profile produced an error message.

I also reset Studio as per article 1414 (which worked ok) - but unfortunately this did not solve the issue, either...

Hi Bettina Hein 

Maybe this article would help https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038682 

Best regards, 

Loredana 

Thank you, Ana-Loredana. I have updated the exceptions rule in my AntiVirus just in case - but again: no difference. Sigh... thank you anyway!

Bettina Hein 

I assume you have downloaded the installer for Studio. If so, we can try to do the following: Uninstall Studio via Control Panel, restart your PC and then install Studio again using the installer and making sure to right-click it and chose "Als Administrator ausführen".

I really appreciate your readiness to help!

I have now uninstalled T2022, restarted the PC and reinstalled T2022, then opened as administrator. Still, the Project Wizard list is empty and I am unable to add files to the list:

File ->Setup ->Project Templates now shows the project templates located in C:\Program Files (x86)\Trados\Trados Studio\Studio 17\Project Templates\ - correct?

Bettina Hein 

Thank you for your detailed response. Everything seems to look perfectly. Have you tried to drag & drop the files onto the Project Wizard window? Or are you using the "Add file" button?

I am quite sure having had this problem in the past, but unfortunately fail to remember, if I repaired it myself or got help from SDL at that time. Therefor I would ask Ana-Loredana Gabur for more help, as my only solution now would be connecting to your PC and "stochern im Dunkeln"...

- Drag&drop the files into the Welcome view window unfortunately does not work at all.

- Clicking on "Browse" in the Welcome view window opens the Wizard (which is fine). Same for using Ctrl + N to "Create a new Project". However, in both cases, impossible to add any files: Right-clicking into the file list box shows the 3 greyed-out options "Merge file - "Change file usage" - "remove file".

I'm pretty sure I am overlooking something... and/or making a stupid mistake... Sorry to take so much of your time!

Bettina Hein 

If drag & drop does not work, something is deeply wrong there. Hopefully Loredana will take over here. Otherwise I could arrange a meeting with you online and try to repair that. Unfortunately, there is no guarantee I would succeed.

Let's see... I will post any progess/solution that we might find. Meanwhile, thank you very (!) much for your time, ideas and effort!

Let's see... I will post any progess/solution that we might find. Meanwhile, thank you very (!) much for your time, ideas and effort!

Bettina Hein 

You're welcome. Unfortunately, Google refuses to help. And even if I know, that asking the right question should bring you the correct answer, I simply fail to formulate the right question

If you are willing to take some risk and a possible necessity to reinstall Studio, you could go here: C:\Program Files (x86)\Trados\Trados Studio\Studio17 and find a file called SDLTradosStudio.exe.config. If you close Studio you should be able to rename this file to something like SDLTradosStudio.exe.confi_ After restart of Studio the program should automatically recreate this file. Should this not help or Studio fail to start, you can always rename back to SDLTradosStudio.exe.config and this should allow you to work as before. However, this is not a proven method, just an idea...

Ana-Loredana Gabur 

Dear Ana-Loredana

I have had a look at Bettinas PC. She is able to create new projects using project templates, this works.

However, when trying to use Drag & Drop from the home screen, the project creation does not work. This means, the files added per drag & drop on Studio window do not appear in the One-Step-Project-Wizard, the file list there remains empty regardless how many files have been added in the previous step. Unfortunately I cannot tell where the error comes from. Could you please help?

Hi Jerzy Czopik Bettina Hein 

Does by any chance the other way work- adding files by using browse? 

Also not sure why the issue but on this article https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027506 it is stated For the drag and drop feature to work, Microsoft Internet Explorer 10 or later is required. If your computer has an older version of the Microsoft internet browser installed, the old Welcome view is displayed . Can you please check also please which version of Microsoft internet explorer it is used?

Loredana 

Ana-Loredana Gabur 

Using "Browse" has the same result—no files in the project wizards file list. I cannot tell, if MS Explorer is installed, but hasn't it been dropped already by Microsoft? I seem not to have it on my Win11 machine. And in my case the file list remains empty too. So it looks like S2022 has a limited functionality in Windows 11. Great, we have detected a new culprit (bug?) here.