I need to deactive my Trados Studio 2017 License without accessing my previous computer. The Reset License feature doesn't work. Could you please deactivate my license so that I can use the software on another computer?

I need to deactive my Trados Studio 2017 License without accessing my previous computer. The Reset License feature doesn't work. Could you please deactivate my license so that I can use the software on another computer?

I have now managed the solve the issue and I don't need the deactivation anymore.
Tatu Henttonen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00733199 .