Studio 2022 License deactivated

Question

I have been using Studio 2022 with my academic login. Since yesterday the license has been deactivated for some reason and it won't let me login any more. See below screenshot. I have since registered with my personal email address and even with that I get the same error. Please let me know how to resolve this?

Trados Studio information dialog box stating 'The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product.' with an OK button.

Thank you,

Andreia

Generated Image Alt-Text
[edited by: Trados AI at 1:50 PM (GMT 0) on 4 Mar 2024]

Thank you, 
 Andreia

Ana-Loredana Gabur · Answer

Andreia Avalakki We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00733191 .

Trados Portfolio > 2. Licensing and Installation

Studio 2022 License deactivated