Tuomas Renvall We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00741296 .

Hi Ana,

this support case was closed without resolving the issue. I received an e-mail stating that I can't reply to the support answer. Do you really want me to open an identical support case again, or can we discuss the problem?

Your support renewed our Started license and asked to try again, nothing.

We’ve tried activating the subscription again, but the problem persist. Please refer to the image attached. It seems that the Trados 2022 version we’re using is completely missing the log in function, which to me can only mean a bug in the software.

Frankly I don’t see how the started license would matter, since the new subscription should be unrelated. And connected to our account rather than the previous license. Am I correct?

best

Tuomas

Tuomas Renvall 

Tuomas Renvall said:

Do you really want me to open an identical support case again, or can we discuss the problem?

Ana-Loredana created the case for you so you don't need to do anything.  This is already a week old, has it been resolved?