Jaewon Song We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00744609 .

Jaewon Song We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00744609 .

I'm sorry, I didn't know I got a support mail due to an error in the mail program I was using. I checked the answer only now, so the answer was too late. If you don't mind, could you tell me the solution?
My colleague is experiencing the same phenomenon, so I want to know the solution. This fellow employee says that he has not deactivated anything since the first activation.

Hello Jaewon Song 

The RWS support engineer asked a few details in order to help and provide a solution. I`ll log another support case for you but make sure you respond this time so we can help. If your colleague has the same issue he should open a separate thread so we can log a case if necessary.

Thank you,

Sorin